Jira
Done
In Progress
In Progress
Backlog
/
+25%
Increase in customer satisfaction (CSAT) for Jira integration, impacting over 70% of customers weekly.
~30 min
Weekly time savings for Productboard users, by automating feature status updates, and ensuring up-to-date roadmaps.
+50%
Reduction in Jira backlog import time within 30 days of launch, removing the main adoption blocker.
A product design all-rounder, Tom expertly handles complex designs with a keen grasp of the underlying technology. His collaborative style is robust and inclusive, delivering results people can stand behind.
Tom is a really good all-around designer. Interaction, product sense, breadth and depth of exploration and research and synthesis. Would recommend to any team! ★
+84%
Increase in roadmap activation.
+70%
Increase in average selling price.
+21%
Increase in the 7-day in-trial return rate.
All-in-one platform
Led the design of the foundation for customer-centric support workflows, set to replace 41 scattered legacy tools, guiding agents, preventing human errors, and equipping them to deliver delightful customer service.
~15min
Time saving in agents' average handling time for faster service, enhancing the traveler experience.
Tom is a highly skilled product designer and a joy to collaborate with during design sessions. He demonstrates exceptional proficiency in addressing user-defined challenges and exhibits thoroughness in his conceptual decision-making process.
A fantastic professional and a delight to work.
Product Designer @ Carta
I had the pleasure of collaborating with Tom at Productboard, where he shared invaluable insights gained from his experience on the Growth team. Tom generously shared his learnings with me from various design experiments geared toward enhancing user activation. His perspectives and feedback were valuable as we worked on continuously improving user onboarding. Beyond his expertise, Tom is a diligent and genuinely kind individual. I highly recommend him as a colleague who brings both skill and a positive, collaborative spirit to any product design team!